Case Studies

Problem Wachovia needed to enhance service to their clients, increase revenue, and create operational efficiency for both the clients and the operation.

The Challenge

Wachovia was looking to expand its business by creating images and capturing data to certify an asset more quickly than traditional time consuming ways. Their current internally developed system, while adequate for traditional document custody would be costly to enhance due to traditional C++ technology and the need to write, develop, test, and deploy costly lines of code.

The Solution

A software solution assembled by ObjectBuilders:

• Custom application integrating FileNet workflow and imaging technologies, SQL Server & Oracle.
• Application created in parallel and available at same time spec was approved.
• 25 Screens, 14 business scenarios, 16 reports and 50-step workflow
• 150-page specification

Results

ObjectBuilders created an automated loan processing and approval application for Wachovia in 3 months.

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Problem

The Department of Public Welfare estimated they could repurpose 2 ½ full time employees if they automated their internal systems.

The Challenge

Pennsylvania's Department of Public Welfare needed a customized, automated Database Management System (DMS) to improve turnaround times for the implementation of IT requests. At the time they came to us, they had already invested 2 years in the project, and were estimating that the build-out and testing of a custom DMS would take an additional 126 weeks.

The Solution

A software solution assembled by ObjectBuilders:

• Custom application integrating FileNet process and content engines, SQL Server, Microsoft Exchange, Outlook, Internet Explorer and Active Directory
• 19 Screens, 10 business scenarios, 5 reports and 50-step workflow
• 25 Screens, 14 business scenarios, 16 reports and 50-step workflow
• 100-page specification

Results

ObjectBuilders delivered an automated system-wide solution in 5 weeks.

The Challenge

There were several challenges that XM Satellite Radio (XM) needed solved for its partner settlement system to be successful. First, the system needed to handle high volume with over 5,000 partners and millions of transactions per day. Not only was XM's partner settlement system required to handle large amounts of data on a daily basis, XM needed to be provided with a means to assimilate this data quickly and accurately, as well as be provided with flexible auditing mechanisms, customer service and reporting.

The second challenge was that the one system had to be designed to handle three remarkably different types of business - manufacturing, distribution and content. Each of these businesses had their own specific business rules and processes that needed to be handled in one partner settlement system.

The Solution

When XM needed a solution to handle their partner settlement process, they turned to ObjectBuilders, Inc. - the only company that could truly satisfy their business processing needs.

In their search, XM evaluated other solutions on the marketplace. They looked at packages from Hyperion® and Siebel®, as well as various accounting packages. They discovered that there was no packaged solution on the marketplace that would be able to handle the complexities of their business needs.

Next, XM turned to custom vendors such as PricewaterhouseCoopers and Anderson. Based on XM's accelerated schedule and the risk potential surrounding a custom solution, these vendors could not meet XM's needs.

Fortunately for XM, there was a third approach other than packaged solution and custom solution available. What XM needed was a hybrid approach - a packaged solution that could be completely customized to their specific needs.

ObjectBuilders was able to provide XM the needed hybrid approach. XM chose ObjectBuilders' LiveApp Solutions because it provided the stability and low risk of a package solution, while providing all the flexibility of a custom solution.

XM also selected ObjectBuilders' LiveApp Solutions because of its adaptability and scalability. The partner settlement system that ObjectBuilders tailored for XM was designed to process large amounts of data efficiently and accurately, while providing the business users with a robust audit trail for reconciliation of payments and data, all based on XM's unique business practices.

XM also needed a solution that would easily integrate into its existing systems. ObjectBuilders' open architecture provided what XM needed to easily integrate with its existing systems.

Frank Patry, XM's Vice President of Information Technology commented on ObjectBuilders' LiveApp Solutions and Player Technology, saying that, "The technology is great. ObjectBuilders' tool is a powerful tool." Patry was impressed with the on time delivery by ObjectBuilders, stating, "Because the end user is empowered with your tool, the application is of better quality and can be delivered faster." Most importantly, Patry commended ObjectBuilders at the conclusion of the project, saying, "I got everything that the sales presentation said that I would get."

XM's business depends on successful partnership relationships, each having unique servicing needs. An enterprise software platform capable of supporting these needs will only remain flexible and adaptable if it is user maintainable.

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